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Whether it’s to automate manual processes, improve workflow or create better business experiences for customers, software applications can help businesses save money, decrease human error, and increase profits. Choosing the right business software isn’t an easy task with so many options to choose from.
Small and medium-sized companies (SMBs) are able to use affordable alternatives to the branded software suites like LibreOffice or Google Docs. These suites usually include accounting tools, office productivity tools as well as project management and communication systems. For larger businesses there are enterprise resource planning (ERP) solutions that include more advanced features, such as inventory management and global reporting.
Live chats and cobrowsing are two of the customer support tools that allow businesses to resolve issues faster and increase satisfaction and retention. Some of these tools, like Help Scout and Zendesk, are integrated with other business apps to provide a better experience for customers.
Software for managing contracts, such as Plutio can help businesses keep the track of ongoing projects by aggregating all pertinent information onto one screen for easy access and review. For instance users can look up the progress of their project, billable hours and paid invoices at one glance.
A growing number of younger customers are requesting personalized products and services, which means that companies must adapt their marketing strategies. CRM tools can help businesses better understand customers’ needs and help them tailor their products. These tools can be used to study sales trends and market conditions.